Head of Community

WAX is an Insurtech company with aspirations of becoming THE financial institution for collectors.  It was founded from a need to make insuring valuables/collectibles easier and more economical for everyone. Our flagship product is the WAX mobile app that removes the complexity of traditional insurance and the extensive paperwork that comes along with it. With the WAX app, users can take photos of their items and get a quote in real time. WAX also makes it easy for clients to catalog and manage their collections in one place, as well as adjust their coverage and file a claim without having to pick up the phone and call their provider. Our mission is to build a trusted brand for collectors. We strive to provide our clients with the best possible experience through tech enabled solutions and white glove service. Our technology first approach is disrupting a historically complicated industry. There has never been a better time for WAX to build a trusted brand than right now, as a wave of new tech inclined collectors enters the market. Our company sits at the crossroads of insurance, tech, and culture and we are looking for dynamic individuals to join our team

Location:  WAX is headquartered in New York City; we are a remote-first company with employees distributed across the United States & Canada.  While the role is primarily remote, there will be moderate periodic travel to support various community initiatives.  

Summary:  WAX is looking for a Head of Community to elevate our brand, grow existing engagement with our customers and expand our relevance into specific collectible categories. The role will be pivotal in building upon a very active collector community within the following collectible categories:  Timepieces, Trading Cards, Sports Memorabilia, Handbags, Comic Books, Jewelry, Art, and Sneakers.  In addition, candidate should be comfortable operating in a fast-paced InsurTech startup culture.  The ideal candidate would be an individual who is well versed with community building, public relations, content creation, general project management, event planning & has familiarity or expertise in Insurance, Lending, & Collectible space.  As one of the early team members, you will serve as the leader of our outreach and presence in collectible community circles in addition to ad hoc support of project delivery.  This can range from organizing collector dinners, trade shows, product research and everything in-between.   

Responsibilities: 

  • Define our strategy to acquire, engage and retain collector communities; develop conversation starters, campaigns & content to engage collectibles market.
  • Develop and nurture relationships with collectors across multiple collectible categories in which we can offer complimentary value as an InsurTech company that has aspiration to become THE financial institution for collectors.  
  • Chief Meme Officer – learn to speak the same language as collectors across multiple collectible categories; inspire with humor, knowledge, and joy.  
  • Develop social media strategy by setting the right tone for the brand across multiple platforms.
  • Actively engage with interesting collectors online and in the real world so we can learn from each other, debate how and where various collectible categories are heading, educate, get inspired, and have some fun while doing it
  • Conduct outreach / develop partnerships with influencers, collectors, and other collectible communities with the genuine intent to be a contributor that puts in as much as they take out.
  • Strategize, organize and execute WAX led collector events or initiatives, trade shows and company retreats across the US.
  • Actively engage with collectible publications & newsletters
  • Ad-hoc project delivery support that will span from marketing to operations
  • Help organize our investor relation communications and PR


Qualifications

  • 10+ years working on community initiatives, participating in and/or in collectibles space
  • A track record of conceptualizing strategic plans for a department, and working internally to drive adoption and execution of plans
  • A collaborative leader able to work closely with many cross-functional stakeholders in a quickly evolving environment
  • Deeply passionate about social media, but especially proficient at Instagram, TikTok, Discord, Twitter, YouTube, and Reddit; experience working with content creators.
  • A proven ability to build and manage a large online global community and audience
  • Exceptional storyteller, both written and verbal; equally exceptional at understanding collectors, developing rapport, and building genuine community trust
  • Entrepreneurial and a hands-on style with a strong bias towards action while working effectively in an innovative environment that values collaboration without ego.
  • Comfortable working in a high-performance environment with a substantial degree of autonomy
  • Data-obsession a must; Ability to manage highly analytical team members and suite of tools including Google Analytics.
  • An open and collaborative attitude, focused on organizational excellence and facilitating an engaging and personalized customer experience with the brand.
  • Comfortable interpreting and leveraging data to drive large-scale decision-making 
  • Ability to manage multiple projects and work assignments simultaneously, while executing projects autonomously.  Project management experience a plus.  
  • Skilled communicator that can present to senior leadership about vision, community developments, and team direction
  • Knowledge of the insurance industry is a plus as is broader experience across financial services in general.  
  • Passionate about collectibles market and ideally a collector themselves

We are an Equal Opportunity Employer

It has been and will continue to be the policy of WAX and its affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. At WAX, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

WAX is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to careers@waxregistry.com. Reasonable accommodations will be determined on a case-by-case basis.

Contact us: careers@waxregistry.com